Welcome to our revamped online store!

Behind the scenes, we’ve been working incredibly hard lately on a major step forward. We’ve officially switched to a brand-new platform.

 

Why this upgrade?

To continue providing you with the very best shopping experience, a major upgrade was needed. With our new platform, we (and you!) benefit from:

• Maximum security & stability: The latest security standards ensure that your data and transactions are processed even more securely.

• Blazing-fast performance: A faster website on both mobile and desktop, so you can find what you’re looking for without delay.

• Smart AI support: Thanks to smart search and service features, we can help you find the right products and personalized advice faster. Check out our smart AI assistant via this link.

Important information about

 your account & previous orders

For technical reasons and to optimally protect your privacy, historical order and address details have not been transferred to the new environment.

How do I log in on the new site? Creating and using an account is easier and safer than ever:

• When logging in or checking out, simply enter your email address on the account page.
• You’ll receive a secure 6-digit access code in your inbox right away. No need to remember a complicated password! Every time you shop or log in, you’ll receive a new 6-digit access code—a much safer option!
• As soon as you place your first new order, your billing and address details will once again be securely saved in your new profile for future orders.

 

How do you handle matters relating to previous orders?

Since old data hasn't been transferred, we're happy to assist you personally with questions about orders placed before October 5, 2026:

1. Request a return (Orders placed before October 5, 2026)

Did you buy a product on our old website and are you entitled to a warranty? Don't worry: all your warranty rights remain unchanged.

Would you like to return a product purchased in our previous store environment, meaning an order placed before October 5, 2026? Click here.

Orders placed after October 5, 2026 can easily be requested using the email address on the profile page.

2. Helpdesk ticket or service request

Do you have a technical question, need support, or want to open a service ticket? Click here.

3. Download an invoice (Orders placed before 5-10-2026)

Do you need an invoice for an order placed in our old online store?

• Contact us via our contact form and include:

  • Your old order or invoice number

  • The name / company name on the order

• We'll email the requested invoice to you within 1 business day. Invoices for new orders will always be available directly in your new profile.

Questions? We're here to help!

Of course, it may take a little time to get used to the new environment. Can't find what you're looking for or have a specific question? Our customer service team will be happy to help!

 

We are a Feedback Company certified online store.