Refund policy
Returns during the cooling-off period
When you purchase something from an online shop as a consumer, you have a statutory cooling-off period of 14 days after receiving the product (''Distance Selling Act''). Within this period, you may cancel the purchase; you then have a further 14 days to return the product. Connecting and testing a camera indoors is therefore not a problem; however, the camera must not show signs of use or, for example, have been mounted outdoors, resulting in damage to the camera bracket. We offer free returns, and we will send you a PostNL (NL+BE) label by email after you have registered a return. We ask you to create an RMA before returning the product and, when shipping it, to ensure that the shipment is properly packaged and provided with our return label and the RMA form. You may also return the product on your own initiative or via another carrier. In that case, the return costs are at your own expense. See below for information on how to create a return notification.
Our return address ( Please state a valid RMA number ):
IPcam-shop B.V.
For the attention of your RMA number
Cruquiuszoom 51
2142EW Cruquius
The Netherlands
Please note that the 'Distance Selling Act' does not apply to business purchases.
All items are covered by a 2-year manufacturer's warranty, unless stated otherwise (see the product description). If an item becomes defective within two years of purchase, then, after you have sent the defective item to us, we will return your repaired camera or, if repair is not possible, send you a replacement. You only pay the shipping costs for the defective item, and we pay the shipping costs for the replacement product (please note: damage caused by falls and/or water is of course not covered). This manufacturer's warranty does not affect the statutory warranty.
Register a return or warranty claim (RMA) via our website
We ask you to create an RMA via your account and our website before returning the product and, when shipping it, to ensure that the shipment is properly packaged and provided with our PostNL (NL+BE) return label, which you will receive after creating the RMA (return notification) .
If you do not have an account, use the following link to register an RMA: click here
Detailed information regarding the right of withdrawal:
Returns and right of withdrawal
You have the right to withdraw from the agreement within a period of 14 days without stating reasons. The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically takes possession of the goods.
Download the following model form to submit your withdrawal easily : Model_Form_Withdrawal
Consequences of withdrawal
If you withdraw from the agreement, we will reimburse you for all payments made by you up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without undue delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the agreement. We will reimburse you using the same means of payment as used for the original transaction, unless you have expressly agreed otherwise; in any event, no fees will be charged for the reimbursement. We may wait with reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without undue delay and in any event no later than 14 days after the day on which you communicated your decision to withdraw from the agreement to us. You are on time if you return the goods before the 14-day period has expired.
You are only liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
For further information, see the general terms and conditions.
Cancellation
As long as your order has not been shipped, you can easily cancel it, of course free of charge. Please contact us for this purpose. Once your order has been shipped, it can of course still be returned.
Do you have a complaint?
Then please contact us by email (contact form) or letter, and we will make every effort to resolve the complaint. We will provide you with a substantive response regarding your complaint within a maximum of 5 working days.
Are you not satisfied with the handling of the complaint? You can then turn to the European ODR platform: https://ec.europa.eu/consumers/odr/
Warranty
The statutory warranty applies to all our products, which means that a product must do what the consumer may reasonably expect it to do. IPcam-shop.nl guarantees that the goods to be supplied comply with the usual requirements and standards that may be imposed on them and are free from any defects.
In the event of a defect in or complaint about the product you ordered, you can contact us by email, AI chat or WhatsApp. We will first check whether the problem can be resolved immediately; if not, we will send you an email with return instructions. You can then return the defective product to us in accordance with those instructions. Upon receipt of the product, we will inspect it and repair or replace it if necessary. Only if we are unable to repair or replace the product ourselves will it be forwarded to the manufacturer. A manufacturer's warranty does not affect the statutory warranty.
